Etiquette and Policies

At The Wildflower Spa, we are dedicated to providing each client with the exceptional care we take pride in. To help us achieve this, we kindly ask all clients to observe a few simple courtesies. We truly appreciate your understanding, as these policies are designed to benefit everyone. Thank you for being a valued part of our community!

cancelLations

Your spa treatments are reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please provide notice of cancellations 48 hours in advance of your scheduled appointment time. If it is not possible to provide notice with such advance, please provide as much notice as possible.

When you book an appointment, you are reserving our time, which prevents others from doing so. Because of this, late cancellations are subject to a 50% charge and no-shows are subject to a charge of 100% of the total service cost.

tardiness

Please call if you know that you will be arriving late for your appointment. If you are late for a scheduled appointment time, you will be accommodated if at all possible. If necessary, we may modify your appointment to fit the available time and you will be charged the original full service cost. If you are greater than 15 minutes late for your scheduled appointment, it will be assumed that you have no-showed. Please read our policy pertaining to no-shows.

This is not a child appropriate location

To ensure we maintain the highest quality of service and provide a relaxing environment for everyone, we ask that clients refrain from bringing children or additional guests to their appointments. We understand this may be challenging for some, but we believe it's essential for preserving the tranquility and experience for all our clients. Please note that if children are brought along, it may be necessary to reschedule.

Check-in

We encourage clients to arrive 5-15 minutes before the scheduled appointment time to complete required consent forms for services, or you may complete the online form.

Quiet, Please

Please turn off cell phones upon check in at The Wildflower Spa, and speak softly.  We are a haven for all those seeking to relax and enjoy a peaceful and stress-reducing experience, and mutual respect for maintaining the environment is vital.

Reservations

We recommend scheduling your appointment in advance. We will do our best to accommodate same day appointments or walk-ins.  A credit card is required to reserve an appointment.

Credit card information is now required for all appointments

self tanner

We ask that you please wash or remove any self tanner as it stains the linens in our treatment rooms.

Return and Exchange Policy

Prices and services are subject to change without notice. We do our best to maintain up-to-date pricing across all platforms and encourage all clients to inquire about pricing and available services when reserving appointments. 

GIFT CARDS/CERTIFICATES: Gift cards hold no cash value and are not redeemable for cash. Gift cards are non-refundable on services. The Wildflower Spa reserves the right to confiscate any gift card thought to be fraudulent.

PRODUCTS: Unopened and unused products may be returned within two weeks of purchase for an exchange or refund. Anytime after two weeks, all products are non-exchangeable and non-refundable. Please keep in mind that we are a small business and absorbing cost related to unsellable products is challenging.

SERVICES: Services are non-refundable.